Other initiatives include co-marketing deals with e.g the NBA. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. , regardless of the quality of the food. They want to make candidate can handle the work. Uber 52bd9. Any tips on what to expect from the Strategy & Ops interviews? This is the gist of how pricing on DoorDash works. But generally, we try to stick to our six- to eight-week plan. HBO, Go to company page Can someone else please DM me as well! I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. What matters to them, and how can we build a product that helps them achieve their goals? Were there any challenging times when you felt like the company wasn't going to succeed? About. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. I can provide detailed insights. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Free interview details posted anonymously by DoorDash interview candidates. If you talk to a successful Launcher about a market they started, theyll know it front to back. Ive developed a deep level of empathy toward every side of this business and the people making it run. About the Role. Thanks. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. 2023 CNBC LLC. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. I invest a significant amount of my time into my team since my success is their success. What type of questions to expect in the SQL and case interview rounds? Ive heard this repeated often: Speak as if youre right. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Im also tracking growth and making sure we hit our numbers. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. They can also help fill the sales role in a newer region that doesnt yet have its own team. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. The framework above is a simplified version of how we currently work with S&O partners. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. From there, DoorDash also provides education for merchants, e.g. Thats a ton of operating leverage and drives up the LTV / CAC ratio. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. So how exactly are they doing this? Bain & Company While I may think my train of thought is the best, the experiences of others often help provide the best view. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Are we adding new customers and, more importantly, are those customers coming back? My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. How can we improve it? Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Does the offering work? 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Etc. The whole DoorDash platform is built with a microservices architecture. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. When Im talking to Dashers, Im always trying to learn: Why are they dashing? Thats invaluable. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? You can best reach me on LinkedIn. So there you go. You always have that sounding board, so youre never really alone. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Visit the Career Advice Hub to see tips on interviewing and resume writing. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. This role has the remit of shaping our Drive restaurants . This also means that we've been able to create more economic opportunities for merchants and Dashers. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. At the same time, theres a lot of room to be creative. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. It is a dataset with drivers, delivery times, money made, and tips. Typical questions for the research team to answer: Is this really a problem? We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. from the events that happen pre- and post-transaction. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. As does the entire DoorDash organization. The S&O teams process can roughly fit into this model. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Data is a real-time snapshot *Data is delayed at least 15 minutes. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. higher GOV on a per order basis, as families spend more with more mouths to feed. The breakdown of each cost is shown on the checkout screen. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Listen as if youre wrong.. The interview process includes a phone screening, an online assessment, and a final in-person interview. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. At DoorDash, data is what drives the Get 1% better every day goal. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. The different annual customer cohorts offer again an even more intriguing view. Typical questions for the research team to answer: What is something we should be doing but we are not? Thats the aggregate picture. From the S-1: This is where their technology platform comes into play. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. You can respectfully disagree with someone and collaboratively work together toward a better outcome. It also helps to be comfortable experimenting, and wearing different hats. At DoorDash, data is what drives the " Get 1% better every day " goal. The other half were put into our products and scaled across the company. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Stories and lessons from DoorDash Design team. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. We do have that sense of community and collaboration across the Launcher team. Same story for Contribution Profit. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Strategic Partner Manager Career. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. As a result, much of the DoorDash marketplace is now driven by data. Were curious too. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. Im a Regional General Manager based out of our Midwest hub in Chicago. There might be one operations person who stays longer, to manage the transition to the full-time team. I applied for an ops role late last year. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Got an email rejection a few days later. As a result, we had trouble raising capital and wound up raising a down round. Ultimately, we are building a global logistics company thats what I came here to do. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. In my current role, I work under both time and very lofty accuracy goals. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Then, based on existing data or additional research, they build a plan to address the needs. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. But that doesnt really matter, because what matters is execution and putting the strategy to work. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. Will be grateful! Filter In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. May 2, 2021 0. The organization is divided into seven regions across the U.S. and Canada. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Uber, Go to company page The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. DoorDash has done exactly that. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. That makes intuitive sense, as people can only eat that much. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. I really just wanted to build things from scratch. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. 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