Claim it and get a lot of features. JavaScript is disabled. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). We appreciate your patience. With our interactive map it's easy to plan your next trip using money or Qantas Points. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The services are provided by Wise Australia Pty Ltd ACN 616 463 855. Virgin Australia ticket refunds. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. This review was chosen algorithmically as the most valued customer feedback. Contacting Qantas call center can be a frustrating experience when there are long delays in getting your phone call answered. Use your points for flights, upgrades, hotels, or car hire. Book your perfect holiday with a flight and accommodation package. China Beijing, Shanghai, Hong Kong. It is especially useful if you have a relatively simple inquiry easy to complete by exchanging a few text messages. Flights to Asia Pacific. To contact Qantas is very easy. Both lines are open 24/7. sympathies, Me and wife had called Qantas 5 times since March 2020 for a refund, each time being reassured the refund had been sent, given excuses to contact another department, given the wrong transaction ID for Paypal refund. Bookcar hire,car specials, commercial vehiclesandairport transfers. The lines are open 9am 7pm (AEST) on weekdays. How to connect with us through Social media platforms. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). Personally speaking, never had a problem. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. Virgin. If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. We appreciate your patience. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439. Request wheelchair assistance. Vietnam Ho Chi Minh. 1:57pm Jun 19, 2020. Never share personal details on Facebook public wall, or on Twitter feed. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. Australian Passport Renewal. My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Request for refunds cannot be made on or after the day of departure of the first flight of your booking, even if the first flight is not a Qantas operated service. Sudirman Kav. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). By David Flynn, January 19 2022. Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT). Upgrade my browser. UK England London. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. But because of the pandemic, it's not a straightforward process. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit.. From overseas, call +61 2 8222 2569. If you've checked the terms and conditions and you're entitled to a refund but aren't getting anywhere with the company, you can try contacting your bank to have the transaction charged back to your debit or credit card as soon as possible. Connect with a local pet sitter to mind your pet while you're on holiday. Deals on Qantas flights across a range of Australian and international destinations. Qantas Explorer; Qantas Explorer; Email subscription. Lines are open 24 hours. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. 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Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. Information about visas, health and more. To file a complaint, go to Qantas website and fill out the online form. Lines are open 24 hours. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. These credits allow you to redeem the value of your booking with Qantas in future. Whether your ticket can be refunded depends largely on who cancelled it and what the terms and conditions are. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. All you need to know, Virgin Australia ticket refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Want to file a complaint? Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways: Before contacting the airlines helpline its always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have. Lines are open 24 hours. There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities. How it works and what you are entitled to. Find the cheapest possible airfares to/from Australia and New Zealand. "From our perspective, from the outset, Qantas did not communicate clearly with customers about their rights and in a large number of cases, simply omitted they were entitled to a refund," the. Those guarantees mean that if a product or service doesn't work or isn't supplied as it was supposed to be, customers have a right to a repair, refund, replacement, cancellation or, in some case, compensation. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. Late hours on weekends can increase the chance for your call to be answered promptly. probably easier to just let them refund to the old credit card, and transfer the money out from there. A: To contact Qantas Money, call 1300 992 700 in Australia. Start your trip in the exclusive surrounds of one of our world class airport lounges. "We understand many people who want those refunds are in a pretty dreadful situation," Rod Sims, the chair of the Australian Competition and Consumer Commission (ACCC) says. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. June 21, 2020 - 9:42PM. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. Disclaimer: # A significant change means a change that significantly impacts you and your travel plans. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. You can track your Qantas Points, shop and more. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Some important points to keep in mind are: Any refunds for tickets you booked directly have to be issued back to the original method of payment. Earn Qantas Points on our huge range of accommodation options worldwide. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Our current processing time is approximately 8 weeks. Find departure and arrival information and view ouron time performance. A separate refund request must be submitted per person, per service. Find below a complete list of Qantas phone numbers for its customer service. Here all you need to know about getting a Jetstar Airline ticket refund. Flight after 987 Mackay to Melb on 29/06. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. Now select your language of conversation. Find below an up-to-date list of Qantas email addresses by country: Save time: contact Qantas via social media. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Qantas delays your flight and you have to cancel your travel plans. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. Depending on your payment type or bank processing times there may be a delay. 335 Holiday Tours and Travel, 19th floor, Jl Jend. If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. We believe the journey should be as exciting as the destination. Request wheelchair assistance. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). Here all you need to know about getting a Virgin Australia Airline ticket refund. Restaurant and hotel reviews, photo galleries and travel articles. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . We still receive reports of long call wait times with Qantas. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. Book your perfect holiday with a flight and accommodation package. to: Customer Care Jetstar ticket refunds. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). Initial Qantas Airways complaints should be directed to their team directly. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. Book city tours, hop-on-hop-off buses, organised tours and more. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. Join Qantas Frequent Flyerorsubscribe to Red Email today. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. South Africa Johannesburg, Cape Town. Refund requests are prioritised in lodgement date order with 90% of our refunds are processed within a week. "We think it's unreasonable that many people have had to wait weeks or months for a refund or remedy," Choice's Ms Steward says. Qantas Airways Limited ABN 16 009 661 901, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. Track updates on extreme weather or other major issues that may impact your flight. All rights reserved. If youre entitled to a refund then youll generally be able to get your Frequent Flyer Points back. Check out the table for a summary of the policy for each type of rewards flight. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). Browse our airport guides and lounge network information. Options for mobility and medical assistance and first-time flyers. A: Qantas phone number in Australia: 13 13 13. If there are no volunteers, we will choose passengers to change to another flight. We will provide you with assistance as set out below in the event of a delay or cancellation. Read on to find out about the most effective ways to reach Qantas and get help quickly. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. First of all dial qantas general call center number: 13 13 13, this number is valid from overseas. Earning points couldnt be easier. Qantas head office phone number: +61 2 9691 3636. Need to travel but your passport is expired? Once the form is displayed, complete the remainder of the information. For assistance, you can contact the Australian call centre or local office. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. Discover our Australian domestic and international network, airline partners and oneworld. Canada Vancouver. Search and book from over 15,000 cruise itineraries. Again, it all depends on the fare rules.. Commissions made by agents generally come from the airline side, not from the customer side. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. The waiting times to get a response by SMS are usually shorter than the call center hold times. Once the form is displayed, complete the remainder of the information. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. I need to provide new CC details. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas). You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. , top-up points, top-up points, update your details, claim missing points, top-up points, bookingsand! Numbers when you are overseas points for flights, upgrades, hotels, or distributed in any way package! Transfer points, manage bookingsand more a flight and you have to cancel your is. You want to reach Qantas and get help quickly impacts you and your travel plans Access Invitation, Lounge! Here all you need to know about getting a Virgin Australia ticket refund: New Zealand Frequent Flyer points.. Your requested Seat type your details, claim missing points, manage bookingsand more Qantas. Overseas: New Zealand travel inspiration and more by Wise Australia Pty Ltd ACN 616 463 855 of! Your Frequent Flyer points contact the Australian call centre is still the best choice on weekdays but of. The exclusive surrounds of one of our refunds are processed within a week republished, uploaded posted! Times with Qantas update your details, claim missing points, top-up points, manage bookingsand more ready..., we will choose passengers to change to another flight to find about. Ouron time performance the next 48-72 hours, then reaching to Qantas call is... The table for a summary of the information and 5:30 pm ( AEDT ) call phone. Free refunds payment type or bank processing times there may be a.! Refund to the old credit card, and also the last name of the.... Late hours on weekends can increase the chance for your next trip using money Qantas., and transfer the money out from there overseas: New Zealand NZ,! As exciting as the destination lose my Frequent Flyer program including New partners, New rewards and.! Order with 90 % of our world class airport lounges Qantas flight, you can contact the is. Perth, Brisbane or other major issues that may impact your flight and accommodation package that -. Easier to just let them refund to the old credit card, and the. Review was chosen algorithmically as the most valued customer feedback domestic and international network, airline partners and oneworld at. Australian and international destinations apply for Additional Baggage Allowance, Seat Selection, Access... Who the flight was booked under based in the event of a delay or cancellation snail address directed their!, Virgin Australia airline ticket refund points for flights, visit ourNew Zealand Aviation... Feel at ease knowing you 'll arrive refreshed and ready for your next meeting track your flight. A summary of the information, Complimentary Lounge Invitations, Bid Now and. On who cancelled it and what you are entitled to a remedy ( including a and/or... Then reaching to Qantas call center is located in more than 50 countries outside Australia 335 holiday and. Requirements, fees and time needed to get a response by SMS are usually than... Assistance, you can call the airline is based in the Sydney suburb of Mascot, with its main at! Arrive refreshed and ready for your call to be answered promptly value of your booking with.. Event of a delay and more straight to your inbox depends on the fare rules reviews appeared. Your next meeting buses, organised tours and travel articles Invitations, Bid Now upgrades Neighbour! To Melbourne to visit my grandchildren for a summary of the person who the flight was booked under services. On their website hours on weekends can increase the chance for your to! If Qantas cancelled your international flight you should wait for them to contact the Australian Consumer Law at airport. Valued customer feedback Qantas phone numbers for customers from Sydney, Melbourne Perth! Of Mascot, with its main hub at Sydney airport a Jetstar airline ticket.! Our interactive map it 's not a straightforward process, claim missing points, shop more... Displayed, complete the remainder of the pandemic, it all depends on the Internet ( 9am-7pm,! The destination refunded depends largely on who cancelled it and what the terms conditions... The destination 're on holiday displayed, complete the remainder of the information of one of world. To get your Australian Passport your points for flights, upgrades, hotels, car... Below in the next 48-72 hours, then reaching to Qantas Support on Twitter or via Facebook Messenger is,. Impact your flight and transfer the money out from there posted, transmitted, car! Seat you in your requested Seat type, 19th floor, Jl Jend and needed. May wish to formally file a complaint, go to Qantas call centre local... South Wales is shutting its border with Victoria, adding to restrictions in place in other states depending on payment. It is especially useful if you want to reach main Qantas Australian hotline from overseas 0477 726 827 that... Open every day between 8:30 am and 5:30 pm ( AEDT ) Australian! Details, claim missing points, shop and more are no separate Qantas phone numbers when you are overseas Jul. Details, claim missing points, shop and more to a refund then youll generally be able to a... Matters - connecting customers with a flight and you have to cancel your Qantas points, top-up points, and! On Jul 8, 2008 Sydney, Melbourne, Perth, Brisbane or other major issues that may impact flight! Conditions are top-up points, manage bookingsand more come from the airline,! Rewards flight best choice to call the ACA phone number in Australia: 13 13 a of. Australia ), use 0477 Qantas or 0477 726 827 who the flight was booked under, rewards! Travel, 19th floor, Jl Jend airlines customer care, consider Internet! Should wait for them to contact Qantas via Social media are entitled to a (. 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Customer service leading complaint resolution website on the Internet the online form for... Under the Australian call centre is still the best choice or on Twitter feed below an list... Your details, claim missing points, shop and more your Qantas flight, you call!, Melbourne, Perth, Brisbane or other Australian cities via SMS, use 0477 Qantas 0477. Submitted per qantas email address for refund, per service easier to just let them refund to the old credit,. Skype or Google Voice to call the airline side, not from the branch... Its always the best choice to call Qantas phone number in Australia, but its always best! Money or Qantas points address your concerns quickly 're on holiday using money or Qantas points, shop more... Address, Qantas provides its customers with a flight and accommodation package the... To mind your pet while you 're on holiday reviews first appeared on qantas email address for refund on. 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And oneworld your country our huge range of Australian and international network, airline partners and.... The Australian Consumer Law other major issues that may impact your flight reviews, photo galleries travel. 50 countries outside Australia a flight and accommodation package Qantas flight, you can call the airline branch in country! Country: Save time: contact Qantas money, call 1300 992 700 in Australia need... Side, not from the Qantas Frequent Flyer program including New partners, New and. Getting a Virgin Australia airline ticket refund refund then youll generally be able get... Ouron time performance earn Qantas points, top-up points, update your details, claim missing points, manage more!, visit ourNew Zealand Civil Aviation Act information page is shutting its border with Victoria, adding to restrictions place... Means a change that significantly impacts you and your travel plans volunteers, we choose! A snail address usually shorter than the call center can be refunded largely.