Thank you so much for the time you put into this review!! Were going there in January. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. If saving chairs, use something unique like a book (not just a white towel like everyone else). If so how was your experience with this. If you like long walks on the beach, this beach has you covered. And because the resort is so large, we never felt like it was overly crowded. And I would bring a smaller packable stroller, in case you want to take the shuttle around. From what we remember, we think the pools closed around 9-10pm. Yum. They do run buses to go there but only for premium members. We stayed in a Garden View Suite on the 3rd Floor. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Hi, We started our meal with a lovely Mediterranean salad and artisan bread. It was a little frustrating. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. This review was so helpful we visit Moon Palace yearly because we had our wedding there. I loved this guy - so wonderful and worked so hard!All restaurants were great. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Relaxation pool wasnt heated but quieter and warm enough on hot days. This is Los Tacos restaurant. Yes, you read that correctly. Views of the courtyard inside our building. It was nice that we didnt have to make any tough decisions. . One night, Connor wanted chicken nuggets. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Hi Martin they are separate resorts, but located side by side. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Our readers thank you! I dont recall if the pools were heated. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Thank you so much for your reply, well go to the bank and stock up on small notes! Thanks, Mitchel. Water slide at the Sunrise resort. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Thanks Thank you for this review. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. The meat literally fell of my fork. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. We did visit the kids pool at sunrise and it was fun. I assume checkout is mid morning. We watched to the magic show and the magician was really good. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Thank You for the great pictures! Is this the only higher priveldge club? Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. We are already paying $18000+ just for all inclusive. We are going in January 2019, have been going since 2001. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Most vacationers choose the all-inclusive option because alcoholic drinks are included. I cant remember the specific brand of water, but we had lots and it always was refreshed. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. It was very helpful! Thanks for stopping by, HJ! The 80 min aromatherapy massage is resort credit eligible and was awesome. Not a bad spread! These are sales people (keep this in mind, they are not concierge but may be referred to as such.) I asked one of the workers there and they said something about safety. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. It makes your evening romantic, harmonious and with a very positive vibe. So much valuable information and photos! And your boys are very cute! Were told the resort has a pillow menu if you dont like the pillows provided. You pay the same price, but we get a small commission for every booking. Lots of chairs on the beach and always available. There are no annoying towel cards required. Fresh fish at the main buffet in the Lobby building. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Your review and photos make us feel like were already there. This is such a great review. We did not spend a lot of time at the beach. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in We tipped at the a la carte restaurants. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Were so proud of him for giving it a try! Hello and thank you for the incredible review, comments, and photos! Our youngest boy, Connor, absolutely LOVED this place. Hi & as others have said, thank you for all the details in your review. He had a soak every morning while watching cartoons. The little unexpected details do matter. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Sunrise, Nizuc and Grand. Weve heard the steakhouse is harder to get in. Hello, No, the noise was not that noticeable. Hi, thank you for your review. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. I have a ZOOM meeting which cant be missed. Thanks for your review. Thanks! Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. We spent time at all of the pools and lobbies. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Theres also a selection of traditional Mexican breakfast items available. It was a great way to start the day. He also enjoyed the lentil soup. Hello, Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Then you dip the meat in one of three sauces. We felt safe, pampered and entertained throughout our visit. I wonder if you know if the beach has food and beverage service with waiters There is a map online of which trolley can take you where. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Thoughts. Fresh seafood selection at the Grand buffet, located in the Lobby building. Here are some tips to help make the most of your vacation at Moon Palace. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Whats in your closet? Or do you think the resort would hold our bags and let us stay on the property? Do you recall which swim up building is closest to the lobby? The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. We still had plenty to do at the resort even though the big slides werent open yet. Your email address will not be published. His heart of gold deserves the talent Gabino has. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Might sound stupid but I cant seem to figure it out. They are still asking us how the white doves came out of his hand. Do you get a pager or phone or something incase they want their parents? We werent given a pager, but I believe they take your phone number if they need to call you. We are going with a group of friends at the end of July, staying at The Grand. 1. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Extremely friendly and connected with the audience. We LOVED Jade and Travoli. Food was good and a lot of places to eat. With all the amenities it surely will have something for everyone. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. The landscaping is still quite new. Please see our partners for more details. It looks like our flight out on the last day does not leave until 5pm. I am planning a trip there with my family for Christmas 2019. We loved our evening here. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. How was the wifi at the grand? For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Looks like you have 2 pictures view from 3rd floor room. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. I also wanted to ask if they are too hung up on the age requirements for the kids club. Resort credits are optional to use and you dont have to go on the sales tour to access them). Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. So, I would contact The Grand to ask. The Grand offers room service throughout the day, but we only took advantage for breakfast. By booking the Grand, you also have access to Nizuc so you cant go wrong. Did you find the credit useful? Very clean comfortable room, water slides, kids club, great restaurants. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Thanks. With the resort being so close to the airport, was any airplane noise noticeable? Finish the perfect day off in crystal-clear waters . The pasta bar and tepanyaki bar are also made to order by a chef. We are 99% sure we are going to stay at the Grand this March. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Hummus, kalamata olives and warm pita bread. Are there staff members to watch over the children? No, we were not there for the Diamond Club. This area is out by the pools. The desserts at the buffets are incredible. You can see the top of the water slides in the distance. Hello, Delicious. The bus to the Beach palace resort was great and the beach there is even better! If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. We thank you for your support. I am planning a trip there with my family for Christmas 2019. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We used the $1500 credit for dolphin swim and it was amazing. Travelled during spring break (near full capacity), two adults, two kids. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. Do we need to pay for any food or special beverages in the resort? The pools are not very large at Sun but are right on the beach. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. If you have a sweet tooth, the desserts at The Grand will blow your mind. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. And when you said they have a bowling alley inside is there such a thing for outside as well. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. I believe these are the Lebanese Falafels, but Im not sure. Okay Im a tad confused here. To be honest, we didnt notice. We were pleased with how attentive and accommodating the restaurants are to food allergies. Thanks! There are plenty of chairs, umbrellas, couches and loungers at the beach. We are headed there in November and your review has me ready to pack right now!! Our Vow Renewal in Riviera Maya, Mexico. Hot food selection at the lunch buffet, located in the main Lobby building. Erin, Hi. A tropical beach club edges up to the sandy shoreline, which is right outside. Connor is playing a game by running around matching colours. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Marilyn. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. The elegant Lobby Bar chandelier is a work of art. Thanks for your comment, Cathy. We paid extra money for ocean view room and could not even stand there in balcony. Did you tip the room attendants? Even at the pools, the beers are served in tall non-breakable glasses. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. What to do???? . Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) We just left the Grand on 1/2/20 after 5 days with our teen girls. We actually have another 10+ photos of desserts that had to be cut from this post. Your site is awesome and so helpful;. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. Thanks for taking the time to create it! Aside from the beach did u have a good time at the resort? We also tipped at the pool. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. The extensive list of appetizers made it far too hard to choose so we ordered everything! This site uses Akismet to reduce spam. Dining You also have gourmet meal options and delicious poolside bites all day long. It looks like a very relaxing place to spend the day(s). Keep em coming! Thanks for your help! We are not picky eaters and found the Grand Buffet restaurant hit and miss. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Trolley system - different trolleys available to take you to different parts of the resorts. were planning on going to the grand this December so thank you for the thorough review. Did you find that to be an issue with the kids at all? If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. We slept well during our stay. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Doh! They are all in the same section of the resort. We traveled with a family of friends and had a fantastic time. Worst of all, at this epic per-night fee on our first . Wagyu beef this was Cams favourite dish. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Kitchen staff was superb! We are so excited about our trip now! Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Just wondering if the have floats for the lazy river and do you have to pay for them. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. There are pictures of it above (it has small waterslides). Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Its well worth it! This post was originally published in 2018 and updated in December 2022. But this time were bringing the kids. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? I would say that teenagers would really love this resort. Hi Patricia! At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. The Grand offers so much that you might not want to leave the resort. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We decided were going to spend that extra money and take advantage of everything they have to offer! Definitely recommend this resort and all it has to offer. To make reservations, dial 0 on your phone. The resort was beautiful. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Anyone know how many slides are available for toddlers? Our boys enjoyed the simple penne pasta with butter. This is an exclusive section of the Moon Palace Resort. This 3-level jungle gym was such a big hit with our boys. Everyone else ) on your phone, bumper cars, a creativity area and! 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