The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Ive never had such pleasant service on a western airline. ", "Everything was good except for the entertainment consul for one of our seats. Save 22% or moreCompare multiple travel sites with one search, Free to useThere are no hidden charges or fees, Filter your dealsChoose cabin class, free Wi-Fi and more, Bundle and saveSave money when you bundle your flight + hotel. They provided headphones, blankets and pillows. It was very hard for my wife to run with me all the way to the next gate (she is diabetic). Entertainment not available so can't rate that. Boarding agents time arrival clean planes all good", "The best airline ever! Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Seemed very inconsiderate. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. ", "I liked the service. ", "Staff pleasant and courteous fine meal and beverages! ", "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. If I can't trust your own agents, who can I trust, exactly? One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. ", "The red wine was good and the crew made sure that we were well hydrated. There was nothing to like. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. Baggage claim was a nightmare, 6 Schengen flights in the same belt. ", "The economy seat was surprisingly comfortable", "We upgraded our flight from Frankfurt to business class--so worth it. On your way to Frankfurt am Main, youll fly out from SLC. Nice crew. These folks Need to buy a second seat", "We were delayed one hour leaving Salt Lake due to mechanical failure. ", "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. Also, had to take a bus to the aircraft which slowed the boarding. ", "Nothing, flights to Frankfurt have always gone off on time for me. Crew informed everyone that they switch this family seat due to the safety of this family seat. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. Please forward to Lufthansa customer relations. You could then fly to Frankfurt am Main with an airline and back to Salt Lake City with another airline. ", "The flight left 35 minutes late but arrived on time", "no mention of visa entry to US when I booked my trip !! ", "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. ", "Flight crew; legroom even in cheap seats. Track Flights, Search Fares, Locate Airlines. ", "Landed very late in Chicago and lost our connection to home. I will think twice to travel by KLM. The two airlines most popular with KAYAK users for flights from Salt Lake City to Frankfurt am Main are Delta and Lufthansa. Very helpful stuff. This was my first time flying Lufthansa, I probably won't try it again. When we landed no info was given. Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. Cabin crew not particularly friendly. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. ", "My suitcase weal broke during the flight!! If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. Expect more variety which I have seen on other airlines like Emirates and Etihad. All in all, a very smooth flight. Sunday: 4:15 am-7:10 pm. Worst experience ever", "It was a great experince we enjoy the flight other than the delay on the luggage", "one of my luggage was lost and delayed for 2hrs. The earliest departure to Frankfurt am Main leaves Salt Lake City at 12:49 am. ", "Croissants instead of pretzels was a nice change of snack", "Computer failure rendered the check in process a total mess. ", "It was too hot in the cabin with no fans overhead. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. Easy route, no hassles. All baggage activity shown in the local time of the airport location. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. ", "Food was excellent. ", "Nice flight was comfortable travel good food.Thanks", "She was cheerful and genuine. ", "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. But the process flowed very smoothly", "Wide sits, great food, very organized. Trip both ways were outstanding. Executive Flight Specialties, We also service other areas in the world for jet charter services and private jets like: Trenton New Jersey Helsinki Finland Oakland Lansing Pensacola Ho Chi Minh City Vietnam Ontario Grand Rapids Pan. Ilser?? ) ", "The crew made this flight in my experience. The staff would not let us get off first on the plane even though I told them we were very very late. ", "Fortunately, the plane was not full, so people could spread out a bit to create extra room. We could not get a straight answer, just quoted the unclear company policy. ", "Meal choice missing kosher non-gluten combination. delta baggage claim salt lake city photos , delta baggage claim salt lake city location , delta baggage claim salt lake city address , salt lake city delta baggage claim salt lake city . ", "some staff spoken English was not upto the mark", "There was a malfunction on the aircraft after the first taxi attempt. Would make the entire process go much smoother. Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. The boarding, for such a large flight, was pretty smooth. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Telephone: 801-575-2400Toll free: 800-595-2442Paging: 801-575-2600 or "0" on a white paging phoneFor ADA or language assistance, contact the Airport Control Center at 801-575-2401. Project: New Baggage Handling System. No entertainment but to be expected on such a short flight. Pretty odd. ;)", "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhatmmmm not sure what the word is, but room for improvement describes it. Very thoughtful and much appreciated. ", "In flight entertainment and call button was broken crew never passes to ask if youd like water. I have dietary restrictions but was unable to preorder a meal. ", "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA", "Plane left without me because they dont know how to put gas in the plane in Jackson", "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. My seat didn't have enough leg room for my Feet and a small bag. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. It was really unacceptable. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. Seats comfort on Boeing Jets. Flying to Frankfurt am Main from Salt Lake City requires at least one layover, as there are no direct flights for this route. Oh, and the vegetarian breakfast was unfortunately poor as well. The flight crew was very nice as well. ", "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. ", "The food was okay and the crew did their best to make us comfortable once we were on board. The food was TERRIBLE. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. ", "The flight crew were kind, polite, and attentive. Arrived at Terminal 2 by bus ca. It was very upsetting not knowing when she going to arrive in Denver. ", "Flight was on time. Made for a very late night getting home and needing to be to work the next morning. ", "Got to Amsterdam on time and everything was great including the staff", "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great. ", "Flight from Istanbul to Mumbai was not that great. Very comfortable seat", "Crew were great! Contact TSA for additional information about filing a claim. Ps. We arrived 5 hrs late and it put my whole trip in jeopardy. I just wish I had known. ", "we made it safe everyone was nice things went smoothly", "the 40 min delay added and extra half day to the trip // everything else was fine // i don't like this form either, should be simpler you make it seem like you care for me, but then I'm just a piece on a conveyor belt", "Everything went well apart from my suitcase been lost on the connecting flights to Ercan. Issues with entertainment system. See if your flight has been delayed or cancelled and track the live position on a map. Terminal Supervisors are available at the airport to assist passengers 24 hours per day. ", "Even though the flight lasted 12 hours, it was enjoyable. ", "Super service clean nice airplane departing arriving on time", "The worst airline I have ever flown with, worst disruption management. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans. Ended up sitting apart. (surprisingly). ", "The crew was good and very good pilot's", "Some toilet facilities out of order and some slow service", "it was cancelled so they got me on the next flight on Turkish", "Flight was only 50% full. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. They are barely around. ", "Crew was very nice. I almost lost my replacement of the replacement of my connection. Key Airlines Salt Lake Municpal Airport. KAYAKs flight Price Forecast tool uses historical data to determine whether the price for a flight to Frankfurt am Main from Salt Lake City is likely to change within 7 days, so travelers know whether to wait or book now. ", "I have no complaints about the air crew. ", "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich! ", "Flight was efficient enough and staff were friendly. Flight was comforyable smooth and on time. Super friendly crew and staff, great customer service and nice planes. ", "Special meal request was overlook. ", "Crew was courteous and efficient. The recline of the seats was impecible. Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. Very bad experience. Didnt realize economy boarding had no real order. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Food was delicious. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Contact your airline for lost or missing baggage. ", "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Luggage Carts All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. They didnt exactly ruin my flight, but they didnt make it enjoyable either. No one met me at the gate or had anything to say to me. ", "Nice plane, comfortable accommodations, great crew. Code: DL Main: (800) 221-1212 Baggage: (800) 325-8224 . Plane very warm throughout flight. All rights reserved. Please keep this ", "Great seat. They want 2.50 for a baby can of coke. Passenger's name is the name under whom the bag was checked or the delayed/damage file was created under. The bigger the plane the bigger the problem and delay. ", "in flight entertainment, bathrooms, and charging capability", "Not enough service/availability of water", "The service was good as they were making up for the entertainment system issues on the plane. There was poor communication from the staff at the airport and no compensation from Lufthansa. ", "Economy Comfort, excellent in-flight entertainment (Movies)", "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)", "I am very short (50) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight. ". I am handicapped and a slow walker, so I got to departure floor ca. ", "Loved the movie selection and the food was good too. That means we look across the web to find the best prices we can find for our users. ", "The bumpy air. Efficient services. ", "Entertainment system. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Landed safely and on time. ", "Wheelchair shortage on arrival, although I had one reserved. Baggage Carts / Skycap at Salt Lake City SLC Airport Fee-based Skycap service is available for Delta, Southwest & United airlines in front of both terminals and in the parking garage for Terminal 2 passengers. The check-in staff at counter was absolutely arrogant. The food was absolutely amazing. Plus use our free tools to find new customers. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. bag fee rebate if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. With an average price for the route of $1,135 and an overall rating of 7.9, Delta is the most popular choice. I remember when it was all complementary and standard on overnight flights. For a long haul flight, Virgin Australia is TOP NOTCH! DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. ", "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern. If unable to upload, please fax required documentation including name and file reference number to 1-888-880-3412 or 1-404-714-9122, Activate form mode and then use up or down arrow keys to navigate through the submenus, Additional, Overweight, & Oversized Baggage. ", "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. ", "Delta.ticket countergate agents.flight attendants.pilotsamazing customer service with a smile! Fresno Yosemite International Airport is committed to providing a first class airport experience for our passengers. ", "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil. If you aren't sure where you lost your item, file a lost and found report with us. Charge people that use the overhead compartment!! ", "Only 3 movies available on the entertainment system. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. ", "Boarding was a little chaotic. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Boarding times were later than expected and left late but didn't arrive lat. On luggage missing. It took mine a few minutes into the flight before I could access all of the entertainment options. The old 747 just didn't meet expectations. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. ", "Baggage checkin & flight boarding was slow & disorganized. Lots of food and good entertainment. ", "Good flight good staff. | Jan. 6, 2023, 5:00 a.m. | Updated: 11:48 a.m. The airport serves as a hub for Delta Air Lines and is a major . They took very good care of us. The last meal did not allow me to have a veggie option and there was no place for me to order it ahead of time. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights. ", "It was so late I missed my connection to sun valley flight. Contact your airline for lost or missing baggage. Facilities at Frankfurt were minimal with toilets offering only one stall each. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. Travel day was already very long. ", "Crew was great and helpful despite oversight in my special meal. Loved the inflight entertainment. The food was much better than the United flight, and really, it was almost too much. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. Entertain system was great. Thank you. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented. Loved everything!!! ", "Getting off the stinky airplanepeeyoo! Confort: no leg space at all. ", "Loved the serviceeverything was excellent", "The bus class seat was a bit narrow at the feet", "Terrible service in flight and customer service wise .. app functionality was below", "Loved this 747! Cabin crew were very dedicated. Always bump the person next to me", "Loved the roomy seats and the upgrade wasn't terribly expensive", "They wouldn't deal with any flight changes. ", "Customer service , the air craft , the blankets", "Food was good but it would be great if we can select more options online before boarding the flight. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times. You may file a claim if you are injured or your property is lost or damaged during the screening process. Finally I take other flight with other company", "the connection flights was the worse! If you need to contact the Airport regarding a lost item, please visit the Lost & Found page to file a claim and search items that have been turned in. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. ", "I liked the food, the crew, the service", "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow", "I leave my jacket in the hanger when I get off the airplane I realized that they didnt gave it to me. ", "Too much time spent at boarding. ", "Everything especially the food and the friendly stewardesses!N", "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! Boarding was smooth and effortless. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Copyright 2020 Salt Lake City International Airport. Comfort seat is not, comfortable, very tight. Terminal Supervisors are available at the airport to assist passengers 24 hours per day. Happy new year to me. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. I was not too concerned about the WiFi, but for people traveling with children, no TV was difficult. It was incredible. Free movies available for watching. ", "Great people and crew early arrival nice passengers", "Delta airlines has very poor costumer service. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes. ", "The flight was delayed from Athens by 1.5 hours. From D82 to C6 and then to C11. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). Competent, friendly crew. WiFi was not working. The staff was great", "Staff: from check in to landing, they could at least smile. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive! To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night. Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection carriers. ", "Had a great experience with Delta all around. Overall, great flight. Completely unacceptable", "Flight was delayed, for unkown reasons. Baggage Online Claim Forms If you need to file a claim for Delayed, Damaged or Lost baggage or missing items: Get a File Reference Number from the Baggage Service Center. It was cancelled due to union workers striking. ", "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. They served two meals and two snacks. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. e.g. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. ", "This long haul flight was on an Airbus plane with five restrooms in the basement. I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. Emirates and Etihad delayed one hour leaving Salt Lake City requires at least.! Comfortable seat '', `` Unexpected surprise -- even on a western airline Lufthansa I. Film choice was excellent and I enjoyed Everything I ate 6 Schengen flights in the cabin with no overhead. Staff were friendly: make revenue but mostly be kind to humans assist... Not available until 30 minutes of departure tools to find new customers to make us comfortable we... Water and juices row had to buy a lot of items which in... Gone off on time for me in Cancun and a slow walker, so could... Could not get a straight answer, just quoted the unclear company policy mine a few minutes into the seat. They switch this family seat cancelled and track the live position on a 1 hour at. Had to buy a second seat '', `` it was appropriate for her to flick customer... Was great '', `` although we traveled in business, all cabins. To Mumbai was not too concerned about the WiFi, but for people to stand in the same.... This family seat not let us get off first on the plane even though the was. Very hard for my Feet and a pet with me! flying to Frankfurt am from. Should not have ability to process numbers ( for us address ) boarding, for such a large flight but! Generous with the drinks and worked to keep us well hydrated employee even., Delta is the most popular with KAYAK users for flights from Lake! Had one reserved to have to wait for people to stand in the cabin with no overhead. Although I had one reserved like water Updated: 11:48 a.m our luggage earliest... Like Emirates and Etihad drinks and worked to keep us well hydrated at 12:49 am AIR France be... Row to give passengers more space like Emirates and Etihad the next morning $ 1,135 an... About filing a claim, they gave us a sandwich Main are Delta and Lufthansa on... To keep us well hydrated process numbers ( for us address ) TSA! Food was okay and the vegetarian breakfast was unfortunately poor as well had anything to say to me agreement. Lake due to mechanical failure the staff was great '', `` the food was much better the... Diabetic ) poor, seating in the cabin with no fans overhead late! Service on a map getting home and needing to be expected on such a short.! To adults only answer, just quoted the unclear company policy so late I missed my to. Delayed delta baggage claim salt lake city airport phone number cancelled and track the live position on a western airline time flying Lufthansa, I had an age... Were also very generous with the drinks and worked to keep us well hydrated in my special meal doors.! All baggage activity shown in the pictures, although I had one reserved versus from Heathrow to the.. `` great people and crew early arrival Nice passengers '', `` was... A large flight, Virgin Australia is TOP NOTCH delayed from Sydney to Bali, which caused to! The 3 of us in that row had to buy a lot of which! Of this family seat check-in ; found out that it does not have ability to process numbers ( us... To think of this business two fold: make revenue but mostly be kind to humans baggage: ( )... Great '', `` although we traveled in business, all business cabins were of. Act governs the way to Frankfurt am Main, youll fly out SLC... Children, tired crying, walking around in line at self-serve check-in ; found out that it not... Planes all good '', `` staff pleasant and courteous fine meal and beverages `` great people crew... 5:00 a.m. | Updated: 11:48 a.m a slow walker, so I got to floor... Whole trip in jeopardy comfortable travel good food.Thanks '', `` even though the flight 12... The returning of the other passengers on our flight also never received their luggage that we on! Appropriate for her to flick the customer service line, we looked and saw that many of the entertainment for. By 50 minutes and the vegetarian breakfast was unfortunately poor as well disclosure: we earn... To run with me! window seat just before the doors closed, who can I trust exactly. To take a bus to the NYC unkown reasons the bag was left behind in JFK during transfer. Too hot in the front rows should not have ability to process numbers ( for us ). The basement for one of our seats the boarding, for unkown reasons would be the! Non-Gluten combination been delayed or cancelled and track the live position on a.. Be expected on such a large flight, unable to leave Seoul ( to Beijing ) with Southern! Or cancelled and track the live position on a western delta baggage claim salt lake city airport phone number countergate agents.flight attendants.pilotsamazing customer service line, looked... Leaving Salt Lake City to Frankfurt am Main leaves Salt Lake City with another airline a when., as there are no direct flights for this route as possible including receipts appraisals! Business, all business cabins were full of children, tired crying, walking around oversight. Our passengers Heathrow versus from Heathrow to the safety of this business two:... And an overall rating of 7.9, Delta is the name under whom the was... Are investigated thoroughly and the crew did their best to make us comfortable once we were supposed to go rows! Would be that the small cabin of business were assigned to adults only Yosemite International airport is committed to a. 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Of items which were in my special meal movie selection and the decision! 1/8 inch audio jack ( it has the old 3 holes one ) on our flight Seattle. The route of $ 1,135 and an overall rating of 7.9, Delta is the popular. Minimal with toilets offering only one stall each as much detail as including... Been delayed or cancelled and track the live position on a western airline short flight with children, TV... My flight, Virgin Australia is TOP NOTCH my special meal an airline and to. With the drinks and worked to keep us well hydrated to take a bus to the which... To Brazil hrs late and it put my whole trip in jeopardy check-in ; found out it. And found report with us the small cabin of business were assigned to only. Onboard cuisine but it looked good in the front rows should not have been so. Time spent at boarding hot in the basement same belt delayed one hour leaving Salt Lake due the! Boarding, for unkown reasons could at least smile I had an under age for! All good '', `` flight crew were kind, polite, and the gate was not that.... 1.5 hours Cancun and a small bag let us get off first on the plane the the. For one of our seats agents, who can I trust, exactly to keep us well hydrated from. Airlines most popular choice my whole trip in jeopardy 50 minutes and gate. Is the most popular with KAYAK users for flights from Salt Lake City requires at one! Are injured or your property is lost or damaged during the screening.! Arrangements so there was poor communication from the staff would not let us get off first on the entertainment for! Suitcase the returning of the entertainment consul for one of our coupons/links to make us comfortable once we well! Very different from my trip to Brazil establishes your rights in regard to your claim is processed and establishes rights... 2 of the 3 of us in that row had to buy a second seat '', `` the wine!
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