for more info). They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Waiver of Right to Bring Class Action and Representative Claims. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. How can an Incarcerated Individual get a refund from an Securus Debit Account? These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Please call the GTL customer service number listed below. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. We will attempt to troubleshoot the issue. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. You will be required to provide us with certain information to use our Messaging Solutions. Are you sure you want to end this chat with the Online Assistant? Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de
If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. (b) Maximum Liability. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. In those cases, neither we nor the correctional facility will be responsible to you. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. This means, for example, if you delete a text we cannot send it again. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Up to $3.00 cash; Up to
You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Este Acuerdo est
Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. If you have any postage remaining on your account, you will not be entitled to a refund. dbito caduque. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. What do I need to do to link my JPay account to a Securus account? Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la
Our ability to continue to provide our Products to you depends on receiving reliable information from you. crdito para los pagos recurrentes. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. How do Idetermine what type of account to make a payment on? We will, however, always post the changed terms on our website. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. The Contact Center is open seven days a week 24 hours per day. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Following that opt-out process will instruct us to stop sending those types of emails to you. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. How do I unblock my phone number on my Securus online account? The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Small Claims Court. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. . Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. crdito o dbito de forma segura en sus archivos para aadir fondos
The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Please read this Limited Warranty carefully. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Do I, or my friend and family user, get to keep the tablet upon release? What can I do to prevent calls from being blocked? When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. NEW! SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
You are also fully responsible for all activities that occur under your account identification (your username and password). January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Internet Service Provider (ISP). Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. What is the Securus Video Connect Unlimited Subscription? Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. We strive to provide the best customer service for you and your business. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Attorneys. This is completely optional and for your convenience in using services provided by the Company. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Searching Frequently Asked Questions. Please contact GTL for a refund of deposited funds and open a Securus account. To opt-out of any particular Notification Alert, text the word STOP to 77929. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Telephone Service. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. Your refund should be available for collection within two business days after Securus receives your "request for refund". Can I make a deposit to their Securus Debit account? learn more PLEASE READ IT CAREFULLY. Your rights and duties under these terms are not assignable by you without our prior written consent. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Al almacenar su informacin de pago, usted puede
Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. The Fee may vary by facility. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. They assist incarcerated individuals, answer questions and troubleshoot our products and services. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. We offer you a range of communications and payments products and services. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Credits will not be given for any sessions once the scheduled session time has begun. provey a la Empresa para mantener en el archivo de su cuenta. What can I do? *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Text messages sent using this service will not include your account details or other personal information. By clicking below, you agree to the Recurring Transactions Terms and Conditions. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center
To be eligible for text notifications, you must be enrolled in Securus Online. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Securus Online Assistant Now Available - Click the bubble below. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to
Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. automatizado sin tener que volver a introducir la Informacin de Tarjeta para
Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. will substantially conform to its published specifications under normal use. These charges, and whats included, are subject to change from time to time. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Read 2 more reviews about Securus Contact Systems. We take safeguarding your personal information seriously. To register online you must have a Securus calling account, video account, or email account. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Definition of Dispute. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Those types of emails to you to end this chat with the Online Assistant Now available - Click the below! 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