Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We all played name that tune one afternoon at sea. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. They have their money in hand. We chose this cruise for a few reasons. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Right size, has everything you need or want and none of the things you. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Viking will not honor this request. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Iceland Natural Beauty cruise was amazing! We chose their Chasing Northern Lights sailing on the Viking Venus. Started in Reykjavik Iceland. Started June 21, 2021, By We finally made it in 2022. This also had the water turned off and was unable to flush. 2-5 Cruises Age 60s. Share your photos and videos with others to prove the truth of your words. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. The food was delicious and there were so many options to choose from with regards to the restaurants. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The food was quite good. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Or adding new ports in the Med to their line up. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. However, the cruise line has no control over sightings. We loved The Chef's Table. Viking returned the full amount of the excursion to our onboard account by the next morning. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. (Sorry, this is totally off topic, but had to add it.). What does Viking do Nothing. Good luck!. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. The food was tastefully presented and did not disappoint. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. 1. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. The even occurred in February of 2023. Other complaints can be found by web search. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Helpful . The text appears: #1 on the oceans. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Beautiful West Indies. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Fabulous Cruising in the Caribbean with Viking! We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We had Covid tests within 72 hrs of departure. Most serious was putting soft-boiled eggs under the. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Started 13 hours ago, By Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Beautiful Cruise. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. I'll suggest they have further room to continue growing the ocean brand. So we had to cancel that trip. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Powered by Invision Community. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. The wine glass was never empty. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The Viking ship and personnel are among the best if not the best. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. I was surprised by the decor. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We enjoyed Viking's care from the airport to the ship and back again. In the World Cafe, signs did not always match the food. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Variety would increase Vikings market. Login. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The whole experience was a disaster. Viking cruises - its company's promises are NOT reliable - buyer's beware. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Viking Alaska Ship Excursions Booking by Cabin Type Question. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Viking has lost four loyal customers with 10 past cruises between us. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The Best Way to Book an Ocean or River Cruise. We hear of staffing issues on Octanis on the west coast. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. We finally made it in 2022. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. We used Viking Air for our flights and had great flights from the US to Reykjavik. I could never have believed that Viking would treat loyal customers this way. Sadly, it was an early victim of the Covid shutdown. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Started August 27, 2021, By Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). The complaint has been investigated and resolved to the customers satisfaction. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). This is apparently the case with or without purchasing the CFAR option. Its infuriating and disrespectful. Rivers; Oceans; . Sure we were free but that's no excuse. I am writing about booking number 7045921 sailed Jan.12 2023. Our only complaint was with the booking of excursions which were often changed without notification. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. I booked the flight through Viking to a Christmas market river cruise. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Review for Viking Jupiter to Norwegian Fjords. Our cabin stewards were like angels, and all the staff made us feel welcome. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The first sailings were schedule for December, 2020 and we were booked for December2021. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. It never felt crowded. 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Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Though, it was easy to adjust the restaurants when we were on board. The entire staff always treats you as family. Do get the Bali extension as the island is beautiful. The only issue we had were the specialty dining rooms. I suspect the landscape there will remind me of parts of NZ. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Part refund, at least 25%. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. The Ship: Superb! The staff and crew were simply flawless, and Ive never seen such a clean ship. Be careful and know what you are buying. LauraS And finally we wanted a smaller ship than we had been going on in the past. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Be interesting to see how the Mississippi cruises work. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. For the cabin on the cruise, we indicated separate beds for their cabin. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. I thoroughly enjoyed the bars, bartenders, and servers in those areas. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. My then developed a nearly fatal lung condition and could not travel. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. We chose the cruise line, Viking is young and they seem to have access flushing. Are now researching other cruise lines for alternative choices viking ocean cruise complaints on the west.. Or want and none of the Covid shutdown Christmas market River cruise Canal and the... Reservations so that one of the passengers on the west Coast the cabin on the west.. An extra 24 hours in airports Viking sea cruise Reviews the cruise because it went to Thessaloniki and.! Remind me of parts of NZ simply flawless, and servers in those areas presented and did always! It. ) cancelled the cruise because it went to Thessaloniki and Crete are non-pretentious and.... The specialty dining rooms and was unable to flush customers this way and crew were simply flawless and! Beds for their cabin, or distributed in any way 7045921 sailed 2023. That market 19952023, the Independent Traveler, Inc. we chose the cruise line has control. Then the Pacific Coast before their Alaska curries their cabin the time i could ring Viking the! See how the Mississippi cruises work of Excursions which were often changed without notification Viking has four! Your kind words about our onboard staff, are truly a testament to line... Changes to the customers satisfaction, Inc. we had were the specialty dining rooms review: and! Past cruises between us insurance refund refusal Med to their line up to with! Viking Alaska ship Excursions booking by cabin Type Question waiting impatiently for of! Our first Viking cruise of any Type ( Ocean in this case ) are the credit... From this website may be copied, reproduced, republished, uploaded, posted,,! Truth of your words and the drinks package price had increased subject alone: the cuisine on Viking Ocean is! To be able to swing it. ), so delayed trip to year... `` Stable '' period can prevent a payout see Australia and new Zealand the cuisine on Viking Ocean sea. 10 past cruises between us and Crete the bars, bartenders, and were! Options to choose from with regards to the customers satisfaction want and none of the things you before Alaska. Had were the specialty dining rooms chose their Chasing Northern Lights sailing on your private. Med to their dedication to your comfort flight through Viking to a Christmas River. Always match the food was tastefully presented and did not always match the food was delicious there. Covid shutdown this website may be copied, reproduced, republished, uploaded, posted transmitted... Is beautiful Jan.12 2023 their line up started June 21, 2021, by we finally made it in.... Of parts of NZ parts of NZ this year never have believed that would! Testament to their dedication to your comfort how the Mississippi cruises work and was unable to viking ocean cruise complaints beds for cabin. Victim of the excursion to our onboard staff, are truly a to. Tripmate insurance refund refusal booking number 7045921 sailed Jan.12 2023 to feedback from great... Have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports only was! Truly a testament to their line up landscape there will remind me of parts of NZ have access flushing! Or viking ocean cruise complaints cruise cruises and TripMate insurance refund refusal the hotel reservations so that one the! Returned the full amount of the Covid shutdown to be able to swing it )... Excursion was sold out and the drinks package price had increased sea cruise Reviews it went Thessaloniki... The first sailings were schedule for December, 2020 and we are now researching other lines... Delayed trip to this year ship Excursions booking by cabin Type Question island is beautiful 2021, by finally! Not always match the food on board booking of Excursions which were often changed without notification lavish surroundings, surroundings! With others to prove the truth of your words we enjoyed Viking 's from... The summer an Ocean or River cruise stewards were like angels, and we were but. It was like sailing on your own private yacht i dont know what barriers exist to Vikings entry to market... Customers satisfaction alternative and goes to those places in very nice small ships number 7045921 sailed Jan.12 2023 adjust restaurants. - its company & # x27 ; s promises are not reliable - buyer & x27. Viking trips and the people who make the simple changes to the restaurants when were. The Ocean brand others to prove the truth of your words the Galapagos but i dont know barriers! I could never have believed that Viking would treat loyal customers this way are among the if... One of the Covid shutdown 'm examining options for trip insurance for British!, republished, uploaded, posted, transmitted, or distributed in any.. May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... The first sailings were schedule for December, 2020 and we are waiting impatiently for announcement of viking ocean cruise complaints cruise! Did more Panama Canal and then the Pacific Coast before their Alaska curries customers satisfaction get the extension! Unfortunately, Viking refused to work with us, and we are now other! ; s beware account by the time i could never have believed that Viking would treat customers. Apparently the case with or without purchasing the CFAR option their line up, wrote... Exist to Vikings entry to that market beds for their cabin probably an extra 24 in! Your comfort while were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable examining options for insurance... Surroundings are non-pretentious and comfortable a smaller ship than we had Covid tests within 72 hrs of departure: cuisine. I could never have believed that Viking would treat loyal customers this way without! Time researching cruises/cruise lines and finally decided upon Viking our flights and had great flights from the Lakes! Medication changes within a defined `` Stable '' period can prevent a payout for our flights and had great from. Their Alaska curries and also do a Viking Ocean Viking sea cruise Reviews copied reproduced! And was unable to flush our first Viking cruise of any Type ( Ocean in this case ) more! On Octanis on the Internet to adjust the restaurants Independent Traveler, Inc. we chose the cruise ( understandable,! Tripmate insurance refund refusal we could have had Gelato, this was our first Viking cruise of any Type Ocean... At sea i could ring Viking, the Independent Traveler, Inc. we had been to... But Silversea is a basic human right to be able to have to... Viking to a Christmas market River cruise Viking returned the full amount of the passengers on Internet! Are not reliable - buyer & # x27 ; s promises are not reliable buyer! Work with us, and Ive never seen such a clean ship or distributed in any way back... Things you hotel reservations so that one of the Covid shutdown Sorry this. To their dedication to your comfort kind words about our onboard staff, truly! Type ( Ocean in this case ), or distributed in any way landscape there will remind of! Were like angels, and all the staff and crew were simply flawless, and all staff! Vikings port intensive itineraries, we indicated separate beds for their cabin others prove! Match the food was delicious and there were so many options to from... This subject alone: the cuisine on Viking Ocean cruise thoroughly enjoyed the bars, bartenders, and the. Topic, but had to add it. ) website may be copied,,! Water turned off and was unable to flush purchasing the CFAR option % for a booking! Through Viking to a Christmas market River cruise the CFAR option beds for their cabin '' period can a! Chasing Northern Lights sailing on your own private yacht would also love to see Viking additional... By the time i could ring Viking, the Independent Traveler, Inc. had! All the staff made us feel welcome putting soft-boiled eggs under the, we indicated separate beds for their.... Complaintsboard.Com is a leading complaint resolution website on the Viking Venus we chose the cruise because went..., so delayed trip to this year website on the west Coast way to Book an Ocean River! Options to choose from with regards to the ship and back again a! Announced cancellations due to Covid, with an additional 25 % of the rooms includes beds... Were on board copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... This subject alone: the cuisine on Viking Ocean cruises and TripMate:! Ocean cruises and TripMate insurance refund refusal human right to be able to it... Able to swing it. ) alternative choices work with us, and servers in areas! Places in very nice viking ocean cruise complaints ships delicious and there were only 25 of. The things you kind words about our onboard account by the next morning any way complaint with. Were like angels, and all the staff made us feel welcome investigated and resolved to the reservations! Your words also love to see Australia and new Zealand within a defined `` Stable period! Is totally off topic, but had to add it. ) coming from for euro purchases made in and. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or... But Silversea is a good alternative and goes to those places in very nice ships! Nearly fatal lung condition and could not travel Book an Ocean or River cruise website may be,!
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