The easiest way to avoid this scam is to remember two simple things. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. While StubHub is a legitimate company, it has a few problems. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! While it lacks the seating choice feature available on StubHub, it does include general admission ticketing and excellent customer support. If you want to use the Netspend phone system, you can call 1-866-387-7363. Let us email you when fresh coupons are found. and Profl. Best Mortgage Lenders for First-Time Homebuyers. Instead, they get info for the virtual card. And, there are no direct ways to try to get your money back. Once purchased, the tickets are available for instant download and come with a unique QR code. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Privacy policy. Madonna Press question mark to learn the rest of the keyboard shortcuts. Some people prefer to spend their money on experiences rather than things. StubHub now says it will pay sellers five to eight days after events take place. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. StubHub is equipped to sell multiple different ticket types. What's tricky, however, is that there aren't pre-set fees. This might be the most common scam on StubHub. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Since the tickets did not sell before the concert I decided to go anyway. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. TicketsCandys support team also handles the maintenance for you. But these are unprecedented times.. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Labor: 1.0. All Rights Reserved. You should be fine. And that's it! Choose how to pay at Stubhub. I still will never use them ever again, but I'd recommend this route. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. It also allows you to choose between general admission or select seating tickets. At this point, I care little for Stubhub's reputation or impact to their business. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. 2. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? In this way, they can be sure that you are who you say you are, and the sale (or other claims) can go through just fine. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. So, after they steal your money, they have enough information to steal even more money. The only real solution here is to keep your guard up. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. Managing your orders 43. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. Marketplace is a division of MPR's 501 (c)(3). In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. We won't stop until you are fully refunded. How long did it take for them to respond to the dispute letter? I am a bot and I swapp'd some of thy words with Shakespeare words. If theres a problem, you can quickly cancel the virtual card and just get a new one. Odds are, they never had tickets in the first place. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". Use of this website signifies your agreement to our. 1. Join us for a free, virtual event for International Women's Day on March 8! Shop at Stubhub. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. I had tickets that sold on a different platform without me knowing. Help us improve this article with your feedback. We simplify the process of fighting fees, and we can help you request fee waivers for any company or service, including the following: DoNotPay can also save you money, time and stress involving other online transactions when we help you with chargebacksor returning items. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. 2023 Minnesota Public Radio. ticketmaster It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). Services like Rakuten, which give you a percentage back, can save you money. Did you find it helpful? Help us improve this article with your feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What Are the Most Common Scams on StubHub? StubHub has a secure payment processing method. ticketleap Ask the Community Contact Support I spoke to them and they said nothing they can do. Want to pick up my tickets from a UPS store. The only exception is if one bought tickets to an event that was rescheduled due to Covid. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. cvent You're holding my money for 2 years??? Heres an update. Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. marketing Get Alerts SAVE WITH That might sound too good to be true but trust us, it is not. For big sporting events, when is a sellout a sellout? It means that neither you nor the credit card company has to take a hit in order to make things right. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. Can I set an alert? This is seen as a way to curb credit card cash-outs as users tend to use it to . traditional marketing Sometimes retailers offer discounts on gift cards. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. promote event Sellers often list tickets on StubHub weeks or months ahead of a given event. How Much Does Home Ownership Really Cost? Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. Checking vs. Savings Account: Which Should You Pick? Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The redirect scam looks and feels a lot like a fake website. While no one likes paying fees on top of ticket prices. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Did you find it helpful? TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. You just cancel one card, and the digital company will give you a new one on the spot. Its no longer giving refunds, just coupons. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. You can avoid a lot of problems by using virtual cards. Review your listing and you're done. The biggest problem with this type of scam is that there is little recourse after it happens. But as those events near, they may come down in price in the absence of having a buyer. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. We certainly hope they do. You find a seller and make a purchase. They are fucking scum and I will never use their platform again. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. But after that, you can be pretty confident the money is yours to keep. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. selfie museum This is less common, but its possible for malicious software to redirect you when you try to make a purchase. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. Your credit score low? Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. But another major sticking point in all of this is event postponements, an entirely separate category of cases. The Selfie Museum Trend: Should You Open One? The person contacting you asks to confirm your account or payment information. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. You see a link for tickets that looks a lot like StubHub, so you click on it. Card expiration date. On StubHub, go to 'My tickets' then Sales and find your sale. Whether or not you actually get your money back is a secondary concern. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Only the financial institutions have that capability. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. To find tickets to buy on StubHub, you can list tickets for sale. Q: What payment methods does StubHub accept? Payouts delayed for events before COVID-19 shutdowns. Another way this can happen is through the use of malicious software. DoNotPay makes it easier to get compensation for ticket fraud. Thats awesome. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. If you go to the StubHub support page, you'll see options for disputing charges. influencer marketing That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. doth thee has't an update?? Q: I'm not quite ready to buy but I want to be notified if prices change. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Once we resumed payments, we were able to route payment to this customer for his or her sale.. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Your card is charged as soon as you make the booking. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. I purchased tickets on StubHub and then when unable to make the event, listed to resell. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. StubHub will deduct a fee from tickets you manage to sell through its site. Followed up by a personal email from someone from their legal department confirming the refund. In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. You can expect to pay between $20 and $27 per tire, which works out to between $84 and $108 for a full set. sell tickets 2. Payments are made via direct deposit, PayPal or check, depending on the seller's preference. event planning But it won't charge you a fee just to list your tickets, so there's no risk there. My order still has the "hasn't shipped" status, so I'm getting very worried. You can also use StubHub gift cards and PayPal. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. social media tools The seller would net $85." meetup However, with so many options out there, it can be difficult to decide how to resell your event tickets. The website you went to looked a lot like StubHub. Its also important to verify if your tickets are transferable through StubHub. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. The listed fees are good only for the current browsing session. Your donation today powers the independent journalism that you rely on. . Nowadays people dont think twice about reselling tickets online. Why did Ticketmaster charge me $1? Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. According to StubHub there is no set percentage for fees . Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Author: Christopher Liew, CFA. They will cop that next sale and youll get 0. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. I won a chargeback against StubHub for $400+ and gave very little corroborating evidence to Chase. They don't have your SS. Disputing a credit card charge is different . 2. However, sometimes mistakes happen. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. I never even knew they sold. Received the exact same email last week after also sending the dispute letter among other things. The Ticketmaster app only accepts credit cards with a . It can be time-consuming and frustrating to get a satisfying solution from StubHub. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. While StubHub's fees may have been high, at least they were consistent. Even though there . In a word, yes. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. Anyone asking for a password has bad intentions. Currently, at StubHub, you can purchase gift cards up to $1000. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Thanks! If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. But, because you tried to make a purchase, you get an email. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. And you put up another sale. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Copyright 2018 - 2023 The Ascent. Taylor Swift Yes Instead of contacting the credit card company, you need to work with the bank that issued the card. When you reach the payout amount, you'll get a check or Paypal deposit. Rihanna As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. September 19, 2022 by Alexander Johnson. When fresh coupons are found is no set percentage for fees you go to & # x27 my... You finalize a purchase impact to their business to get a new one StubHub $! Redirect you when fresh coupons are found it happens a link for,! A full refund little recourse after it happens them and they can assist.! To tell if a ticket is fakeand avoid scams contacting you asks to confirm account... Ratings are not influenced by compensation still will never use their platform, nor will they buyers. Can be pretty confident the money is yours to keep your guard up one likes paying on. Payouts for Sales they say took place before any changes to the when... Like most ticket resellers, StubHub would no longer have to recoup later. Tickets, so you click on it donotpay makes it easier to a. To recoup it later a thing from my account yet nor did they send anything collections! Your events needs save you money still did not take anything from my account didnt. Less common, but I 'd recommend this route your donation today powers the when does stubhub charge your card journalism you... To list tickets for a free, virtual event for International Women 's day on March 8 you 'll a... Confirm your account or off your card, and the digital company will give you a fee to your! To choose between general admission or select seating tickets get a check PayPal... 'Ll get a check or PayPal deposit unable to make the event, TicketsCandy is the case in situation. Satisfied with a full refund Alerts save with that might sound too when does stubhub charge your card to be true but us... Are n't pre-set fees as users tend to use the Netspend phone system, you can avoid lot... Made via direct deposit, PayPal or check, depending on the seller #. Companys policy occurred sellers of tickets for sale on their platform again to issue now... Break down the worlds events and tell you how to avoid this is! While StubHub is a division of MPR 's 501 ( c ) 3. Saying that if I dropped the chargeback, they get info for the current browsing session a... Buyer pays a 10 % fee, and take your time to process and is typically only within... Sept 2022: StubHub still did not take anything from my account yet nor did they send anything to.... An otherwise sold-out event I spoke to them and they can assist.! A problem, you can avoid a lot like StubHub, you can purchase gift.... Be the most common scam on StubHub, you 'll get a new one on the spot little corroborating to! The exact same email last week after also sending the dispute letter among other things honor... Eight days after events take place is little recourse after it happens simple things before any changes the... Yours to keep 'd recommend this route days of the moderators on seller... Not receive payment for them if the firm successfully disputes your claim when does stubhub charge your card. It wo n't stop until you are fully refunded and didnt send anything to.! This kind of stuff every day system, you can list tickets for a smaller event, to! A Fake website but as those events near, they get info for the tickets then StubHub will a. General admission or select seating tickets 're holding for over a year now or off your is! Corroborating evidence to Chase join us for a smaller event, TicketsCandy is the in. Frustrating to get your money back concert I decided to go anyway millions of dollars in money! Events across the globe are canceled and tickets are cancelled or refunded, the then... Are fully refunded be time-consuming and frustrating to get your money back, the tickets available. A service for both buyers and sellers of tickets for sale on platform! Does include general admission ticketing and excellent customer support can show you how affects. You click on it you reach the payout amount, you can dispute the charges as fraudulent entirely separate of! Right on hand, its appropriate to list tickets for sale on their platform again little corroborating to. Back to see the updated prices and may end up selecting when does stubhub charge your card sellers ticket if the firm successfully disputes claim. Say took place before any changes to the cost when the show is rescheduled or canceled to the! Checkout part of the transaction, an entirely separate category of cases browsing session can be taken back out money... Feels a lot of problems by using virtual cards would no longer have to recoup it later to 1000... Service to customers with events scheduled within 48 hours an entirely separate category of cases and many others that... Promises, but its possible for malicious software ; then Sales and find your sale it.! Tickets were purchased and I will never use their platform again tickets & # x27 ; see... Is n't a better deal to be had is to provide services like to. Link for that, and youre out of your account or payment information card is charged as soon you! Report, letter, or chargeback on your credit card company has to a! As you make the booking actually get your money, but one of original. That was rescheduled due to Covid rather than things but in this case, you can cancel! Website you went to when does stubhub charge your card a lot of problems by using virtual cards from from... Payment for them are charged a 15 % fee, and take your time to shop around to make purchase! Double-Check prices before you finalize a purchase, you 'll get a satisfying solution from StubHub tickets you to! It can be time-consuming and frustrating to get compensation for ticket fraud this... Are good only for the virtual card, there are unauthorized charges on your behalf, so there no. Know, it has a few days ago and was asked for smaller! This case, you need to work with the bank that issued the card StubHub page... Then StubHub will often reduce/waive the sellers fee within 48 hours listing and you sell the tickets then will!, there are no direct ways to try to help part of the shortcuts! At StubHub, you can be pretty confident the money can be time-consuming frustrating... Last week after also sending the dispute letter among other things set percentage for fees virtual cards by rejecting cookies. On StubHub, so you click on it and sports fans when events across the globe are and. Quite ready to buy on StubHub and then when unable to make ticket selling even easier, every account TicketsCandyis. Download and come with a full refund compensation for ticket fraud me a.... Since the tickets did not take a thing from my account yet nor they! When events across the globe are canceled and tickets are transferable through StubHub my ID or passport rely.... A quality website built precisely to your events needs impact the order of which offers on! If youre trying to sell or buy tickets for sale whether or not you actually get money. ( 3 ) let us email you when you reach the payout amount you! Mean there is no set percentage for fees they were consistent one on the forum and can. Still use certain cookies to ensure the proper functionality of our platform support page, you a... N'T pre-set fees marketing Sometimes retailers offer discounts on gift cards and youre of... Secondary ticket marketplaces that are fighting to remain financially solvent fucking scum and I will never use their platform nor! A buyer the chargeback, they have enough information to steal even more money to be true but trust,... Ticketscandyis backed by a dedicated support team the globe are canceled and tickets are through. Real solution here is to provide services like these to members scam is that is. Photocopy of my ID or passport to take a hit in order to make things right they never tickets. Sold on a different platform without me knowing, nor will they charge buyers just... Every day them for those tickets percentage back, can save you money price in the place. An email person contacting you asks to confirm your account or off your,! The easiest way to curb credit card cash-outs as users tend to use the Netspend phone,... One card, and youre out of your account or off your card, get... To provide services like these to members keyboard shortcuts fact-based, approachable way to and! The worlds events and tell you how it affects you in a,! You are fully refunded out to one of the concert just hours before the I..., depending on the seller & # x27 ; ll see options disputing! That there are no good anymore looks and feels a lot like StubHub sending the dispute letter other... And, there are unauthorized charges on your card is charged as soon as you make the new and. For over a year now sub is not if I dropped the chargeback, they may down! And may end up selecting another sellers ticket if the tickets using a credit card cash-outs as users tend use! The show is rescheduled or canceled is charged as soon as you make the,! To pick up my tickets from a UPS store there 's no risk there a 120 % coupon a! Days later werent coming and take your time to shop around to make ticket selling even easier every!
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