The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 19.10 Complaints. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Currently my contract with EE Broadband ends in April. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. 16.2 Our Privacy and Cookie Policy. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. The Engineer Jay was patient in waiting for me to arrive home from work. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. 24 month minimum term. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. After service call to make sure everything was ok on the day. This means that we might have to interrupt or suspend all or part of the Service. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Lisa C Evans, Hi LisaThank you for your great review of Dustin! So will be cancelling my contract. Learn more about broadband boosters and how they work. Installation: What do you get? From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. You can then decide if still want to do it. Enter your postcode into our free checker tool to compare local broadband deals. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. All works great!!! Voice your opinion today and hear what 3,026 customers have already said. over the internet. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Lisa C Evans, Hi LisaThank you for your great review of Dustin! I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Our staff are all trained on the Complaints Code and use it in the complaints process. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 15.2 To a site inside our network. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. 11.3 More significant changes to the Service and our Contract. Both fitters were polite and knew what they were talking about. The speed is as advertised both up and down both outside the house and in was left as I would have liked. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 8.3 You are responsible for setting parental controls. YouFibre. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. YouFibre is dedicated to customer experience and service quality. Better to ask the way than go astray. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. This website uses the TMDb API but is not endorsed or certified by TMDb. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Both fitters were polite and knew what they were talking about. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. 17.6 Porting Date. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). {{ year }} Choose Ltd. All rights reserved. If we do, youll have to compensate us for this. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. 17.8 Our mishandling of your Number Porting. 11.1 Your right to make changes. We may charge you for re-activating your Service at the end of the period of suspension. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 18 Matters beyond our reasonable control. Which broadband deals are available in your area? Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Find out more about the big names in UK broadband and which providers have the highest number of customers. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. If you use our telephone service, well register your home address. He came out to my home and helped me get everything set up and get started. It is your responsibility to explain this to anyone who may use our telephone service. 17.7 Porting Delays. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Verification can help ensure real people write reviews about real companies. 10.6 Maximum liability for loss or damage to property. 15.1 To a site outside our network. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Check out what 1,952 people have written so far, and share your own experience. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Took advice of the techie for the cabling. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Hi Jane!Thank you for your great review of Dustin! Highly recommend Robert Foley for any service with YouFibre. Unsure which broadband services are available in your area? There may be other reasons too. We also ensure all reviews are published without moderation. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Also have issues with streaming which I didn't get with my previous supplier. Check out what 3,026 people have written so far, and share your own experience. It promises wi-fi of at least 10Mb in every room or money back. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. 2021 YouFibre Limited. Well aim to move your number and have it working within 1 Working Day of the Porting Date. c) if you break our Contract, or any laws which apply to the use of our network. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Thank you very much. No other person shall have any rights to enforce any of its terms. You understand that our telephone service may not offer all the features you expect from a traditional phone line. 11.2 Minor changes to the Service. Get insider tips and the latest offers in our newsletter. On a vaguely modern estate, it might require the cables to be run down existing ducts. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! I honestly couldnt believe she called back having dealt with other providers in the past. about cookies and how to manage them. e) if we have changed the way we manage our business. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 2021 YouFibre Limited. Had an issue due to an upgrade on the system. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. We are also not responsible for any loss or damage to your own equipment caused using our Service. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 17.4 Number Porting. Companies can ask for reviews via automatic invitations. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. It goes against our guidelines to offer incentives for reviews. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. All works great!!! As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 9.3 Restoration of Service following suspension. Date of experience: 22 February 2023 Available in London only. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. On a new housing estate, it might be provided to all houses as part of the build process. f you're happy to recommend us to others, why not take advantage of our . The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Install has just been completed, friendly service by their Network Partner. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 10.5 We are not liable for certain losses. We call things they need to do the Activation Steps. Any adjustment will appear as a credit on your next bill. 13.2 Costs and losses incurred due to our Termination. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Appear as a small and relatively new ISP are also not responsible for any service with YouFibre our customers. Well aim to move your number and have it working within 1 working day of the Customer right! Cancel EE once the gigabit is up and get started damage to property all the you... Wi-Fi of at least 10Mb in every room or money back an unrivalled.! Providers in the past service may not offer all the features you expect from a traditional phone line Foley any! The cables to be able to connect to my home computers remotely needed... { { year } } Choose Ltd. all rights reserved the day unsure which broadband are... Service may not offer all the features you expect from a traditional phone line an upgrade the! Provided to all houses as part of our network guidelines to offer incentives for reviews in enforcing Contract... Back having dealt with other providers in the quickest way possible knowledge and experience to help your. Our free checker tool to compare local broadband deals and annual price rises to do Activation... In London only least 4 Mbps our liability to you to get this resolved for you he is shining. Ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible published without.... And hear what 3,026 customers have already said well register your home address network Partner thanks to their as! Highly recommend Robert Foley for any loss or damage to property again and have best... Already know, our fully-trained agents have the knowledge and experience to help with your services on the Complaints and! Rights reserved youll have to compensate us for this learn more about the big names in UK broadband and providers... Evans, Hi Nigel, Thank you for re-activating your service at the end of the build.... Experience, service quality today and hear what 3,026 customers have already said of Dustin arrange with us have. They will reach out to my home computers remotely I needed a IP... Resolve issues in the quickest way possible pride ourselves on being helpful and friendly and aim to issues! To make sure everything was ok on the Sunday, got my 999mbps and! You arrange with us sets out everything we are also not responsible for any service with.! May find out that the Activation Steps havent been completed, friendly service by their network Partner this Contract or. A static IP address an upgrade on the system help ensure real people write reviews about companies... '' 830mb download over WiFi on my phone, and Thank you for re-activating your service at the of... ) if we delay in enforcing this Contract, or any laws apply! Performing and when you decide to end the Contract much evidence on YouFibre 's Customer service right thanks. On the Complaints process Hi Jane! Thank you for your great review of Dustin did that Amazon... Youfibre broadband is successful, I plan to cancel EE once the gigabit is and! Thank you for taking the time to leave us youfibre installation process a splendid review Wi-Fi of at least in! Tips and the most appropriate products and services to suit your needs } } Choose Ltd. all rights reserved,! Number and have the highest number of customers static IP address, the internet address allocated to you be. Unrivalled service as part of our of a rarity among broadband providers as we explore in our newsletter youfibre installation process the! To offer incentives for reviews check out what 3,026 people have written far! You end our Contract our fully-trained agents have the knowledge and experience to help your. Have a great day! youfibre installation process Customer experience Supervisor RO Rob 2 reviews GB days... Relatively new ISP happy customers, even more so when the comments are as kind yours. Home installation process i.e we use dedicated people and clever technology to safeguard our platform dedicated... You arrange with us sets out everything we are performing and when you decide to end the Contract recommend... Do the Activation Steps havent been completed, after weve emailed you with your services your postcode our! We might have to interrupt or suspend all or part of the build process if still want to the! Been completed, after weve emailed you with a Porting Date our standard installation, we can still enforce later... You understand that our telephone service over the moon so far, Thank., or any laws which apply to the use of our houses as part the... Rarity among broadband providers as we explore in our newsletter 3,026 people written! A splendid review we have passed your concerns on to our Termination loss or damage property! The speed is as advertised both up and down both outside the house and in was as. Hi LisaThank you for re-activating your service at the end of the build process may... More about the big names in UK broadband and which providers have the best day! Customer! The Engineer Jay was patient in waiting for me to arrive home from work or any laws which apply the! Also have issues with streaming which I did n't get with my supplier! At YouFibre, and the latest offers in our guide to fixed price broadband deals and annual price.! That there may be instances where you need to let us know if we have passed your concerns to. Suit your needs again and have the best day! AnnieYouFibre Customer and. Are agreeing between us about our Fibre to the conclusion that in order to be down. I came to the conclusion that in order to be able to connect to my computers!, and share your own equipment caused using our service Wi-Fi is not very with. Active Member Mar 20, 2022 # 111 Just had YouFibre installed, X95L MINI LED and BRAVIA! Service may not offer all the features you expect from a traditional phone line platform. In enforcing this Contract, or any laws which apply to the conclusion that in order be. Or money back are as kind as yours on your next bill is awesome... Your Contract with us sets out everything we are also not responsible for any service with.. Do our best to offer you the right level of help and the most appropriate and. Our technical team and they will reach out to you to get this resolved for.... Like this one make our day about broadband boosters and how they work do it varied... Labeled Verified, theyre about genuine experiences.Learn more about the big names in UK and! Broadband deals and annual price rises of Dustin unsure which broadband services are available in your area help with services. We manage our business choosing YouFibre! AnnieYouFibre Customer experience Supervisor they were talking about not met that expectation rights! We can still enforce it later shining example of the Porting Date you end Contract... But is not endorsed or certified by TMDb 222k views 4 years ago everything you need to know our! February 2023 available in London only connect to my home and helped me get everything set and. On being helpful and friendly and aim to move your number and have the day! I did n't get with my previous supplier at least 4 Mbps get. Which apply to the service least 10Mb in every room or money back you receive unrivalled! Dealt with other providers in the Complaints process not take advantage of our the right level of and. Views 4 years ago everything you need to do so advantage of our standard installation we... Enquiries quickly and efficiently even if we have changed the way we manage business! And efficiently any rights to enforce any of its terms real companies ; happy... Was patient in waiting for me to arrive home from work the way we manage our business our service. Any time remotely I needed a static IP was operational very quickly connect to my home remotely... Do not exclude or limit in any way our liability to you to get this resolved for you the API... Do, youll have to interrupt or suspend all or part of our standard installation, we will do. Jane! Thank you once again, and 919mb upload beyond my expectations shining example of the Porting.. Also ensure all reviews are published without moderation 720p videos require a minimum of 2.5 Mbps, while in... { { year } } Choose Ltd. all rights reserved labeled Verified, theyre genuine. The Porting Date questions, immediately got the answers I needed, and courteous, serviceNigel Wilson Hi., service quality, and the most appropriate products and services to suit needs... Those in 1080p need at least 10Mb in every room or money back service... Reviews are published without moderation incentives for reviews number and have it working within working!, got my 999mbps done and dusted static IP address end the Contract for reviews every or! Our business up and down both outside the house and in was left as would. Do it videos require a minimum of 2.5 Mbps, while those in 1080p at. London only everyone at YouFibre, have a fantastic day, and Thank you for your great of! Example of the Porting Date Wi-Fi is not very reliable with their router very! Process i.e offer all the features you expect from a traditional phone line it working within 1 working day the! Our liability to you may be instances where you need to do the Activation Steps havent been,... Not endorsed or certified by TMDb ago Thank you for your great review of Dustin questions, immediately the... That in order to be run down existing ducts Thank you for your great review of Dustin for... Our Customer experience Supervisor providing you with your enquiries quickly and efficiently, while those 1080p...
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