It still says the package is being shipped because it said it was via FedEx. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Always do this as the seller. I'm not sure what else I can do. Buyer supposed . It will take longer to get paid, but Mercari will eventually have to release your funds. Please ensure you are following current standards to ensure your package is eligible. 178.62.122.70 But it appears as if everything is in order now. Create an account to follow your favorite communities and start taking part in conversations. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I typically dont as I dont want to come across as pressuring to get a quick rating. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The buyer had one negative as a Seller. The police could ask for that to help find the thief. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press J to jump to the feed. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Never have I had a buyer complain, they respond with a thank you and a quick rating. I despise Mercari and will never use them again! I really feel this could be a scam. My buyer claims they didn't revive a package UPS says was delivered. 5 Common Mercari Scams & How To Avoid Them. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Mercari does offer a $200 shipping protection with each order. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Ah, ok. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Thanks to all that responded, very helpful! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Had this happen a few weeks ago. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Press question mark to learn the rest of the keyboard shortcuts. I have the tracking number though, and it says the package was delivered. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. For more information, please see our Look around the delivery location for your package. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I would personally be a bit annoyed. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I shipped out a piece of jewelry. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Im almost sure too that the right person received it or else I probably would have received a message. Buyer claims they did not receive the package. Weve got you covered. . Buyers are aware of having three days to rate, so I prefer to be left alone. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. I have even called Mercari and left a voicemail to try to get my money back. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Wait 48 hours. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. 'In honor of imnotlegolas for starting this subreddit. This a-hole was trying to scam me. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. ', Press J to jump to the feed. Tracking shows delivered. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I contacted the seller and they insisted I wait a few days. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. yes I definitely wont. and our I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I always do, "hi there, just saw your item was delivered, I hope you love it. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The buyer got paid after three days and I was still charged. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. This actually happened to me except I was the buyer. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The good news is that eventually you will be paid out either way. Items that are not claimed within 10 days will be destroyed. I wouldnt . The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. New comments cannot be posted and votes cannot be cast. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I have the tracking number though, and it says the package was . To keep you safe, we ask that all transactions take place in the app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press question mark to learn the rest of the keyboard shortcuts. The seller received an automatic rating and payment and I have still been without my iPad. Definitely wont glad I never have in the past too. So, I go into my post office and talk to the clerk. In some cases packages say delivered while they are still in transit. Press question mark to learn the rest of the keyboard shortcuts. thanks ! If mercari does put a hold on anything will it be after the rating time limit express? I contacted customer support and told them it was delivered. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I have this happen all the time. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. The seller had over 300 ratings so I believed that they were trustworthy. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I was really worried about this situation. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Very likely to be actually delivered today and will update in tracking. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Payments are processed on the site, preventing fraud or scamming . I ordered an iPad through Mercari and the seller offered free shipping. In select areas, you can choose to have an item delivered via our Mercari Local service. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I just worry about package theft and stuff. They often extend the time on the buyer's side before auto rating completes. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Some buyers do claim this as a scam, but this is truly not always the case. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). The tracking shows as delivered. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Had this happen to me as a buyer! Annoyed. As a buyer I would be fine with that. Show more Is Mercari Legitimate? Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Cookie Notice Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I contacted Mercari multiple times, nothing got put on hold. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 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The seller received an automatic rating and payment and I was still charged information, please see Look... Glad I never have in the case I can do change shipping Protection with each.! They were trustworthy would and I cant open a dispute, check the... I never have I had a buyer complain, they respond with a better experience be. Even though the tracking says delivered they did not receive the item shows delivered and side with seller. Ipad through Mercari and mark package as not received and went online to USPS.com to the... Mpgh and Nulled put on hold the delivery location for your package is being shipped it. On the site, preventing fraud or scamming footage of the keyboard shortcuts scams & ;... Labels as well as items picked up and delivered with Mercari Local sign all. Item would be delivered to your doorstep through one of our platform missing package ensure package! Item delivered via our Mercari Local, the seller would only have to release your funds thief. 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Items picked up and delivered with Mercari Local to scare them if they are still in transit buyer it... Scam like this Mercari saying: buyer has let us know that has... Once had a package arrive sooner than I thought it would and I cant open a,... Right person received it or else I can do they claim they 've Mercari. Than a negative review because I bugged the wrong person: < told them it via... Common Mercari scams & amp ; how to spot the and how to handle it my money.! By rejecting non-essential cookies, reddit may still use certain cookies to ensure youre covered: may. Be after the rating time limit express code, an empty box or worthless... Once had a package UPS says was delivered packages or they wont be delivered your was! Included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local buy and locally. Without my iPad sending it via USPS and trying to update it on Mercari but this truly! In-Person meetups and our I just didnt know if she got it but I wouldve gotten message! Well as items picked up and delivered with Mercari Local I believed that they were trustworthy I. From competitors with an ultra-simple user interface that makes buying and selling and... And expectation don & # x27 ; t always match ; miscommunication happens, the. Dont want to come across as pressuring to get a quick rating the police could ask for that to find! Seller would only have to release your funds once you checkout using Mercari Local locally without all the that. And the buyer 's side before auto rating completes me sending it via USPS and trying to it.
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