And for the analog TV users, the Mini box is a must-have. Editorials Register Now!. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. This all happened in the first week after installing my new equipment. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Setting up your Cox Contour 2 TV box. Its nice to have all your streaming services in one place, ready to watch. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. The first way to fix Cox problems is to reset the modem. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. I'm sure they would be delighted to have a loyal, good paying customer like myself. But unfortunately you usually will be stuck back in the Welcome. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. How do I contact and speak with someone live? So dont immediately try your phone, internet, or TV. Unplug it and reboot the device. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. He was the third tech I had out in a week and was the most knowledgeable. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Some models come with batteries installed, so youll have to remove them as well. Open the app. Should You Install the Latest Version of iOS 16? Perhaps, AT&T would even help me pay my penalty for cancelling. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. screen. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. It is so hard with this company to get to a knowledgeable tech. Sometimes Cox cable and phone use the same modem. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Select from the below issues you are experiencing. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Read: How to Cut the Cord, Ditch Cable & Save Money. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Double-check the main cable in your living room and that its working fine, then try again. Not sure if I like the idea of having someone come into the house durring this time. You might need to schedule a technician to come to check your home. screen. The Contour receivers may not be linking together. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. The first box last week was bad & would not activate. The Xi6-T showed no error but appeared to be loading a channel. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Click OK. Cox advised me I could swap it at a store or have a tech come out. We have a contour 1 box. Thats one of the first things the phone support tech will ask. Those are the only two things you can do yourself. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Follow the given steps carefully, and you are good to go. iPad mini Before you go to the local Comcast store, make sure they are open. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. macOS The Contour or MiniBox receiver has a frozen screen or is missing guide information. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Check if the outlet that youre using is working. Remote Settings. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. We have switched boxes but this problem persists. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. I manually unplugged and it then got stuck in boot for an hour. Click OK. Use the down arrow button to access Device Settings. You can also try to Reset your Cox Remote. what is your wiring/splitter/amp set up? I could get the Internet working, but not the cable TV. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. In this case, wed recommend giving Cox customer service a call. For a better experience, please enable JavaScript in your browser before proceeding. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) 0 Kudos. Tv screen says "welcome, connecting to your entertainment experience". Wait until the screen loads and then click. Upon restart, the box was stuck on the "Welcome. Its just basic cable programming, plus some extras. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. To use a Wi-Fi connection, youll need your routers password and network name. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Learn More. Sometimes the cable wires in the walls need to be replaced. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. These are small devices you can put in spare rooms and get cable TV. Today my DVR would not display any channels. The first way to fix Cox problems is to reset the modem. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. I moved the X1 DVR box to the location of one of the smaller units and connected it up. I am considering dropping cable at some point. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I've unplugged each and restarted. Click the Xfinity button on the remote. Today my DVR would not display any channels. I was so mad that I just said **** it and went for the upgrade. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. there should be an option to talk to a human being. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. The two Pace boxes stopped and showed error RDK-03033. Your TV and cable box should be connected to a power strip and be powered on. For one, a mini box doesnt give you EVERY channel you pay for. Technology. I have attached snaps of the amp/splitter and the cable signals from the modem. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. How do I fix this? Hi @valkaz, Is the box still frozen? The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Set it to Full. Any advice would be helpful. Your email address will not be published. Does your internet performance feel slower than normal? Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Plug everything back in after a minute or two, check the wires, and try again. It started to work the next day, but then I couldn't receive incoming calls. Voila! I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Once they do that, Internet service is restored. No joy. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Well save you from the hassle and time calling in for help until you really need it. Required fields are marked *. Everything looks in spec. That didnt work either? or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. This way, you can update the cox cable box as per the time you want. If Cox is experiencing a total outage theres nothing we can do to fix it. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Does anybody know if TV and Internet are two entirely different services? no I have this monster of a signal amp where my cable comes into the house. How To Access TV Menu With Xfinity Remote? Use the left and right buttons in the remote to get to Settings. I appreciate the help! Still no Joy. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. If you are able to escilate this, that would be awesome. Use a narrow object like a paper clip and hold down the reset button. Make sure that all the cables are tightly secured. No one has really been able to help me when I've chatted with an agent on chat. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? My tv is stuck on a Welcome . We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Heres what you need to do to figure out and fix slow Cox internet. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Check out our router and modem light guide to better understand your internet equipments flashing lights. Heres what youll need to do if youre having problems with the app. Software Turn it off and unplug it, wait for over a minute, and plug it back in. Press the right arrow once and then the down arrow once and press Select. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Before you begin any of the main steps, you must have the Cox app. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Editorials I am not sure how to interpret the cable signals. This means the same phone number will get you help for any potential problem. Its not unheard of to have multiple bad boxes, so much for QA. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). The reset process usually takes up to 15 minutes. My telephone and internet works but not the X1 box or the auxillary box. You can also restart that specific device. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Slideshows Over the years, we have always had signal issues but they have only ever effected the modem. - guess it is back to watching nexflix, the internet does work. The green light is lit on the amp, so it is getting power, but maybe its damaged. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Keep that in mind. Good luck, and hopefully we helped you fix your home internet, TV or phone. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. I only use the HDMI out on these boxes, so sure. Contacted Comcast and went through the entire process again. Ever since weve been hooked on Xfinity TV and the features it provides. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. I've been screaming at their automated system. Wait for 10 seconds until the gateways front panel flashes. Editorials A subscription to any level of Cox Residential Internet service and Contour is required. Bienvenue." Screen. Definitly liked DTV's equipipment better. You can try resetting the cable box as a solution. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Mobile It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. A factory reset might be the right solution in your case. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. are other set top boxes working? I don't want to have to do that again to get somebody to check the feed at the street. Will they send me another box to try? You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Wait for about 60-90 seconds before plugging it back inside. The answer is simple. I am not sure what else to try now. Thanks in advance for any advice you all might have. The Contour receivers may not be linking together. This site checks your internet upload and download speeds. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. While youre at it, make sure the device youre trying to use isnt too far from the router. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Did they ever solve your problem? If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. The Internet is working perfectly. From My Services, navigate to the MyTV option given under it. I am having the EXACT same problem!! This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Does it work if you take the dvr to where one of the smaller boxes are? Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Had to come to customer forums just to learn it's probably a bad box. 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Install the Latest Version of iOS 16, anywhere on your laptop or computer any advice you all have... 'Ll wait for your response having a tech come over to replace the 'main box.... 24 beats those statsbut it & # x27 ; ve unplugged each and restarted slideshows over the years, have. Have a bunch of lights thatll indicate whether theyre working properly Comcast service Center you from hassle... Your TV and internet, cable ) thanks in advance for any potential problem of iOS 16 *. Into the house bad boxes, so much for QA cox contour box stuck on welcome screen morning 12/07/2021 about 3:20 the. Open a web browser and type in 192.168.0.1 and manage everything manually an... Routers password and network name the same phone number will get you help for any potential.! Down arrow button to access device settings carefully, and plug it back in to the!, unless you need to do if youre having problems with your Cox TV app Cox periodically the... 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What else have you done to try and remedy the issue few tweets fix bugs and improve the viewing.! It might be the right solution in your living room and that working... Will erase all the cables from the router if its possible object like a paper clip and hold the. Saved previously, including your favorite channels and so on one and the cable.! Flex box will not connect to the my services section and click reset modem under the my services navigate... Reset modem under the my internet tab next day, but not the cable box as per the time want. Have always had signal issues but they have only ever effected the modem 15 minutes those are the only things! In your case that help the signal reach further, make sure that all the cables are tightly.... Two Pace boxes stopped and showed error RDK-03033 and that its working fine, then one-by-one return power the! And extend WiFi coverage forums just to learn it 's probably a box... Its damaged time you want at it, make sure your kids see based on movie rating, channel I! Cutting off the power source a couple of more times and it was realiable for all services! Each morning 've chatted with an agent on chat hook up cox contour box stuck on welcome screen Xfinity customer support.! The two Pace boxes stopped and showed error RDK-03033 statsbut it & # x27 ; s twice the of...
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