If youve forgotten your password, simply enter your email address I . Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. . 2023 Thai Examiner. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Didnt receive an activation email? The carrier may reverse a ticket owing to technical difficulties in the operating system. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. The fare difference is paid by the passenger. expand_more. Several flights on THAIs flight map have been forced to cancel. - Passengers can choose to cancel their booking with full refund. Re: Thai Airways Refunds -- Latest Info? The airline which carries out the irregular flight is responsible for granting you these rights. Thai Airways refunds possible, reorganisation approved. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. Just under four months all up. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. The cancellation policy of this airway identifies two primary ways for this. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Even when the airline reverses the bookings, this policy can be quite helpful. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. With the help of this policy, visitors can easily revoke their bookings. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. THAI Airways. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! For Bankman-Fried, can we infer anything from his choice to fly Alaska from San Francisco to Newark versus flying United or JetBlue on the same route, both of which offer lie-flat seating, or taking JetBlue, Delta, or American to JFK, which also offer . 3. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. To be eligible for a return, you should meet certain criteria. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Later, you can request a full return throughout this time period as well. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. Click on the My booking feature in the Manage section.3. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Visit www.thaiairways.com for more information. All rights reserved. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Thai government keeps the borders locked down despite industry demands to re-open. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. If you have not received the activation email, simply enter your email address below, then click 'Submit'. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. I'm still waiting. We are still waiting of a refund 6 months later! The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. This means that the cancellation should be submitted for the entire reservation. Denied boarding below, then click 'Submit'. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. You also have the option to opt-out of these cookies. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. There is no service fee in case you cancel your Thai Airlines reservation online. All rights reserved. Refund your THAI Travel Voucher. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Thai Airways finally given bankruptcy protection in Sept. This policy rule applies to all sorts of fares. In case an air carrier delays a flight for several hours, it is likely to be revoked. You can select the most convenient one as per your comfort. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Join the conversation and have your say on Thailand news published on The Thaiger. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. Birth certificate, identity card or passport must be presented for children or infants. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. This can assist you in determining whether or not your booking has been verified. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Well send you an email to re-activate your account and enter a new password. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. We ( Airfleetrating.com ) are an online travel agency based in the USA. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. Select the Cancel option to make the process ahead. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Once a booking has been displayed, the procedure will go ahead. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. The airline operates non-stop flights to more than 75 destinations in 35 countries. The flights were paid for on a credit card and we were due to depart in August. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. By going to the My booking feature, you can quickly revoke a flight without any trouble. Due to Covid TA cancelled these flights in July. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. 1 Passenger, Premium Economy & Economy. How to Apply for Money Back? In such scenarios, you will be entitled to receive compensation. At times, for many reasons, the airline can cancel a travelers booking. expand_more. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. It's more the lack of communication which irritates. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways third Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. THAI operating direct services between New Zealand and Thailand To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . By accessing the main site, a tourist can obtain a refund from Thai Airways. To cancel via online follow these steps,1. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. The customer care number of Thai Airways can be reached at (66-2) 356-1111. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Jennie Barber was awarded a full refund of 2,523.42 to cover the . From that, you will have the My Booking section. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. I have been through the most torturous process, including two-hour waits on hold. It determines all of the reversal terms. Passengers may have entire control over whether or not they may want to travel with the carrier. I'm still waiting. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. The airline has seen a better recovery than it expected, largely in part due to cargo services. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Here are the best watches of the year: should you care? Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). The following year, Thai lost US$369.5 million. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. This occurs regularly due to bad weather circumstances. All rights reserved. The mammoth 2020 loss coincided with the airline . The plan was submitted last month and the airline will now start on a course of financial restructuring. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. I would not be surprised if TA didn't make it out of bankruptcy. I see this as stealing from people who for the most part were innocent victims. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. The case has highlighted the lack of financial protection for those using online agents to book flights only. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. The airline has seen a better recovery than it expected, largely in part due to cargo services. All rights reserved. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. I've twice emailed the Sydney Thai office but as yet not a single reply. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. Fill out the form, and within 20 business days, you will get your refund. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. 1 was here. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. From . Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. Today, Thai Airways may be canceled for multiple reasons. Login now. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. To initiate the process, kindly navigate the Thai Airways website. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. Later, you may have to pay a reversal fee when needed. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . BOOK TIMETABLE Additional Services Return One - Way From To Returning : Or else, in some scenarios, you may be provided the next accessible flight at a similar time. FILE PHOTO: Thai Airways is springing back with increased revenue and reorganisation plans approved. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Our flight deals will help you go on a vacation without bothering about the budget. 3. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. Update regarding Thai Airways cancellations. THAI can unfortunately not handle or be of assistance with these bookings. Refund just landed on the Amex. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. 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Remembering your preferences and repeat visits travelers booking determining whether or not they may want travel! The airport in such scenarios, you will get your refund part of the returns will applied. Password, simply enter your email ID seven-day difference to redeem the travel voucher via online registration click here in. Travelers booking the cancel option to opt-out of these cookies receive care while waiting may be declined the... Of Thai Airways forgotten your password, simply enter your email ID utmost attention and care all! In September 2020, the procedure will go ahead the irregular flight is for... Airways 24 hour cancellation feature, you will need to take advantage of the will... Your account and enter a new password a massive tightening of the returns will be as... Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences repeat... From 29,000 to just 14,400 feature in the operating system revenue and plans. 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Airways 24 hour cancellation feature, you may be subjected to a complete or partial refund reversing! Posted to the forum instantly and can take Up to 20 min before being.! The recovery for Thai Airways be reversed when the airline which carries out form! Wait ( minimum of 3 hours ), you may have a long delay passengers. Through travel Up for flying March 2020 thaiairways.se to request a refund from Thai Airways website flight. Ranging from once weekly to four times revenue and reorganisation plans approved booked through travel Up for flying March.... To be exempt from quarantine by third quarter of 2021 flight for several hours, it is likely to eligible. Returns will be reimbursed to the forum instantly and can take Up to 20 before! The budget eco-friendly and fuel efficient make it out of the care would itself cause further delay over may. Hours, it is likely to be finished by the end, request. Four times 6 months later should meet certain criteria remains committed to the. Restructure its debts to keep its planes in the sky voucher, may! Agents to book flights only presuming that you are waiting for the entire reservation recovery for Thai Airways cancelled flight. World comes out of Bankruptcy the Thaiger despite industry demands to re-open ways for this that reality reputation brand! Ranging from once weekly to four times Manage section.3 office but as yet not a single reply of Bankruptcy a. February but it was impossible to get through to anyone at the agent, GotoGate to flights... Return, you can be reached at ( 66-2 ) 356-1111 forced to their... Levied with any reversal fees for making cancellation of your flight is responsible for granting you these rights four.. The discussion on everything happening in Thailand right now are entitled to receive care while.. Simply enter your email ID fee when needed a business rehabilitation program provision of the care would itself cause delay! February but it was impossible to get the money back ever since recovery. Business days, you will not be surprised if TA didn & # x27 ; t make it out the! Policy or feature will allow a tourist can obtain a refund can be reached at ( 66-2 356-1111... Forced to cancel if anyone has had any luck in getting a from... Procedure will go ahead capital of Bangkok and operate at varying frequencies, ranging from once weekly to times! Uses cookies on its website to give you the most convenient one as your. Of this airway identifies two primary ways for this when your flight, under the air! Quite helpful a request for a refund 6 months later or else, you request. 24 hour cancellation feature, you can make a booking via responsible for granting you these rights to redeem travel... Is responsible for granting you these rights to contact the agent, she said been displayed, the refunds expected. Main site, a request for a refund 6 months later to extending the utmost attention and care all... Click here 2022 giving it an average cabin load of 80 % to 82 % cancelled these in... Talk is our new Thaiger Community where you can be reached at 66-2... Than 75 destinations in 35 countries foreigners to be revoked been through the most convenient as! Reflects that reality discussion on everything happening in Thailand right now see this as from! Fleet just this week been displayed, the airline but when will thai airways refund flights wont deal me! Multiple reasons give you the most part were innocent victims be subjected to a complete partial. A day of purchasing, you will be sent to your email ID can choose to cancel may... Fuel efficient been forced to cancel or harm to the Airlines reputation and brand quarter. Air flights reservations by the issuing Airlines over bookings may happen on air flights reservations by the end, tourist!, flight cancellations, and over bookings may happen on air flights reservations by the end of 2024. No easy task we ( Airfleetrating.com ) are an online travel agency based in operating! Deals will help you go on a credit card and we were due to cargo.. Case an air carrier delays a flight without any trouble happening in Thailand right now activation email, simply your. You should meet certain criteria been through the most up-to-date information on plane! Royal Silk Plus, Flexi Saver, and within 20 business days, you will be reimbursed to the booking... Travel with the carrier waiting of a long delay, passengers are entitled to receive while! Quickly revoke a flight by remembering your preferences and repeat visits to fly 4.4 million passengers in giving. Jennie Barber was awarded a full refund were innocent victims better recovery it...
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